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%u9999%u6e2f%u9280%u884c%u5b78%u6703%u5e74%u5831%u4e8c%u25cb%u4e8c%u56dbThe Hong Kong Institute of Bankers Annual Report 202423In 2024, The Hong Kong Institute of Bankers (HKIB) continued its important role as a vital platform for learning and knowledge-sharing within the banking industry. We recognised the pressing need for a sustainable talent pool to ensure the industry%u2019s long-term resilience, especially in a rapidly changing global landscape. By empowering, engaging, and supporting both seasoned professionals and emerging talent, HKIB has played an essential role in maintaining the industry%u2019s competitiveness and enabling individuals to truly excel.Sustaining Momentum Amidst a Rapidly Evolving LandscapeUnderthethoughtfulleadershipofourExecutiveCommittee,wehavemaintainedhighprofessionalstandardsanddeepened our engagement with industry stakeholders. In 2024, HKIB continued to serve as a crucial platform for learning and knowledge sharing within the banking sector. We are proactively addressing the evolving talent needs of the banking industry through innovative upskilling and reskilling initiatives, ensuring that our Members are equipped to thrive in the face of change.We have expanded our range of professional qualifications to a total of 31, reinforcing HKIB%u2019s position as a leading provider of training and certification hub. Participation in our Continuing Development Programmes has surged by 39% compared to 2023, reaching nearly 9,000 enrolments. This growth underscores the strong demand for industryrecognised credentials and reflects our ongoing commitment to nurturing talent.Our new Top Bankers Sharing Series serves as a valued platform where industry leaders generously share their insights, inspiring the next generation of talent. As a vital connector, HKIB bridges the gap between industry demand and the aspirations of young talent from local educational institutions, creating a vibrant community of future banking professionals.Fostering a Culture of Innovation and EngagementBeyond our external initiatives, we are committed to investing in internal transformation to enhance our Members%u2019 learning and engagement. The launch of MyHKIB, our new cloud-based membership portal, has significantly improved the user experience for training, examinations, and membership services.To further enrich this digital experience, we have optimised our customer relationship management (CRM) system by automating various backend processes. This automation not only streamlines operations but also empowers us to provide timely and personalised support to our Members. By reducing administrative burdens, we can focus on delivering high-quality training content and resources that meet the evolving needs of our banking professionals.Through these enhancements, we aim to create a more engaging and efficient environment for our Members, encouraging a culture of continuous learning and professional development that aligns with the dynamic landscape of the banking industry.